Privacy Policy

Tandem Mechanical Inc. values your privacy. This Privacy Policy explains how we collect, use, and protect personal information when you visit our website, request service, schedule an appointment, request an estimate, communicate with us, or use our plumbing, drain, sewer, water heater, and related mechanical services.

Information We Collect

• Contact information, such as your name, email address, phone number, service address, and billing details.
• Service request information, such as appointment details, project notes, requested services, estimates, invoices, and customer support communications.
• Website usage information, such as IP address, browser type, device information, pages visited, referral source, and general interaction data.
• Cookies, analytics data, and similar tracking technologies used to improve website performance, user experience, and service quality.

How We Use Your Information

• To respond to service requests, quote requests, booking requests, and customer inquiries.
• To schedule appointments, dispatch technicians, provide service updates, send estimates, issue invoices, and complete requested work.
• To communicate with you by phone, email, or SMS regarding your service request, appointment, estimate, invoice, or customer support needs.
• To improve our website, customer experience, internal operations, and service offerings.
• To maintain business records, prevent fraud, protect our systems, and comply with applicable legal obligations.

SMS/Text Messaging

If you provide your mobile phone number and opt in to receive text messages from Tandem Mechanical Inc., we may send SMS messages related to your service request, appointment confirmations, scheduling updates, technician arrival notices, estimates, invoices, service reminders, and customer support. Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP. For help, reply HELP or contact us directly.

Consent to receive SMS messages is not a condition of purchase. Tandem Mechanical Inc. does not sell, rent, or share SMS opt-in consent or mobile phone numbers with third parties or affiliates for their own marketing or promotional purposes.

How We Share Information

We may share limited information with trusted service providers who help us operate our website, process communications, manage scheduling, provide customer support, process payments, or deliver requested services. These providers are only authorized to use information as needed to perform services on our behalf. We may also disclose information when required by law, to protect our rights, or to prevent fraud or misuse of our services.

Information Protection

We use reasonable administrative, technical, and physical safeguards to help protect personal information from unauthorized access, misuse, loss, or disclosure. However, no website, system, or method of electronic transmission is completely secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our website may use cookies, analytics tools, and similar technologies to understand website traffic, improve performance, measure marketing effectiveness, and enhance the user experience. You may adjust your browser settings to refuse cookies or alert you when cookies are being used.

Your Choices

• You may contact us to request access, correction, or deletion of your personal information, subject to applicable legal and business recordkeeping requirements.
• You may opt out of SMS messages at any time by replying STOP.
• You may opt out of promotional email communications by following the unsubscribe instructions in the email, if applicable.

Policy Changes

We may update this Privacy Policy from time to time. When changes are made, we will post the updated policy on this page with a revised effective date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: